Shipping Policy

potential impacts on delivery times due to holidays, natural disasters, or pandemics.

For pre-ordered or back-ordered items: If your order includes such items, we will ship available items immediately and the remaining items as soon as they become available. If you receive only part of your order initially, don't worry, the rest will follow shortly.

Tracking your order: Once your order is confirmed, you will receive an email and/or text message (if a mobile number is provided) containing a tracking ID and a link to track your package's journey. Please allow 5 to 7 days for tracking information to appear.

Wrong address disclaimer: It is the buyer's responsibility to ensure the accuracy of the shipping address provided. While we strive to expedite processing and shipping, there may be a small window to correct an incorrect address. If you believe you have provided an incorrect shipping address, please contact us right away via our live chat widget on artprimeco.com.

Returns: For detailed information, please refer to our refund policy page.

Lost/Stolen Packages: ArtPrime Co is not liable for lost or stolen packages. If your tracking information indicates delivery but you haven't received your package, please report it to your shipping carrier first. For further assistance, reach our team through the website live chat widget.